Trust & standards
Contact Awl & Stitch
Email is the best way to reach Awl & Stitch:
One timing note: this mailbox becomes active once our custom domain is connected — until then, responses may be delayed. We're a small operation, so please allow a few days for a reply. There's no phone line, live chat, or office to visit; email is the one channel we read.
What we can help with
- Corrections. A wrong price, a dead listing, a spec that doesn't match the manufacturer's page, a claim that doesn't hold up. These get the highest priority: we verify against sources, fix the page, and log the change in its visible changelog.
- Questions about our process. How we research, how picks are made, how the site earns money. Most of this is already documented on our editorial policy and affiliate disclosure pages, but we're happy to clarify.
- Suggestions. Tools, comparisons, or beginner questions you'd like covered. Reader suggestions regularly shape our topic list.
- Business inquiries. Note that we don't sell placements, sponsored posts, or "guaranteed" rankings — that's a firm line, not a negotiation.
What we can't help with
We cannot service AliExpress orders. We're a content site, not a store. We don't process payments, ship packages, handle returns or refunds, or have any access to your AliExpress account, order history, or tracking data.
If your order arrived damaged, is running late, isn't what the listing described, or you want a refund, go directly to AliExpress support: sign in to your AliExpress account, open your order, and use "Contact seller" or "Open dispute" there. AliExpress's buyer-protection process is the right (and only) route for order problems. We can explain how that process generally works as published on AliExpress's own help pages, but we have no ability to intervene in, expedite, or resolve anyone's order.
For the same reason, please don't email us order numbers, addresses, or payment details — we don't need them and can't act on them.
What to include in your email
To make a correction easy to verify, include:
- The URL of the page (for example, the guide where you saw the problem).
- What's wrong or outdated — quote the sentence if you can.
- A source if you have one: a screenshot, the current listing link, or the manufacturer's page.
You don't need to write formally. A short note with those three things is perfect.
Response expectations
These timelines apply once the mailbox is active:
- Corrections: we aim to verify and fix within a few business days, then log the fix in the page's changelog.
- Questions and suggestions: a few days, depending on volume.
- Order issues: we'll point you back to AliExpress support, usually with a short reply, since that's the only party who can act.
A note on privacy
When you email us, we receive your email address and whatever you choose to send. We use it only to respond to you and, for corrections, to verify and document the fix. We don't add anyone to marketing lists. Details are in our privacy policy.